FAQ

How much does it cost to have my art framed?

The price for your fine-art frame is determined by the size of your art and the materials (frame, mat, or glass) you choose. If you would like to get an idea of the cost for your specific framing project, please contact us. We look forward to speaking with you.

How long does it take to complete my order (turn-around time)?

You will get an approximate due date when you place your order. Generally, your frame will be ready in 2-3 weeks after you drop off your art at our store. After choosing your design, we order all of the materials to frame your art. We then conduct all assembly in-house, by hand.

Are rush orders possible?

Yes, please let us know your deadline and we will do our best to meet your needs.

Is Best Framing insured?

Yes, Best Framing is insured.

What types of payment do you accept?

We gladly accept cash, Visa, MasterCard, and American Express. Full payment is due upon ordering.

Can you install frames in my home?

We do not offer installation services at this time, but feel free to contact us, as we will be happy to give you a referral.

Can you replace broken glass in an existing frame?

Yes, we have many replacement glass options to choose from: we carry conservation glass and museum glass, which filters ultra-violet (UV) light and eliminates most annoying reflections. Ultra-violet light also damages your art, making the paper look yellow, and making the image fade over time. Even if your glass is intact, it is never too late to upgrade and protect your artwork.

Can I bring in an old frame to have different artwork put in it?

We will be happy to work with your old frame. In most cases, we can incorporate your existing frame into a new design. Please bring your frame to the shop for a full evaluation.

Can you restore my artwork?

We do not offer restoration services at this time, but please feel free to contact us, as we will be happy to recommend a restoration service or a paper conserver.

How do I care for my framed artwork?

To clean frames, spray a mild solution of cleaner on a soft cloth and wipe your frame gently. Try a small area first to see if the finish is affected. Never spray cleaner directly on wood frames. The cleaner may leave marks or even take the finish off your frame. Also, excess cleaning solution might drip down into the frame behind the glass and stain your mat or art. Although metal frames are not quite as sensitive as wood frames, it is a good idea to spray the cleaning agent onto a soft cloth not the frame itself.

To clean glass, spray a cleaning solution onto a soft cloth and wipe the glass carefully. Then use a dry soft cotton cloth to get rid of any streaks.

To clean acrylics (plexi-glass), use only plexiglass cleaner and a very soft cloth (available in hardware stores). Regular glass cleaners, especially in combination with paper towels will scratch your plexiglass and remove the brilliance.

If you accidentally ding your frame, please contact us and we will help you determine the best solution for repair (touch-up, etc.).

What’s the best method for hanging my artwork?

Our frames are wired and equipped with hardware for your wall. For long frames, we recommend using two sets of hardware so that the frame is well balanced when hung. Tall and heavy frames should only be hung by the D-rings on the back of your frame — using wire will stress the frame.